Frequently Asked Questions
Answers about medical billing, RCM, credentialing, pricing, onboarding, and compliance.
What services does Medex Pro provide?
Medex Pro supports revenue cycle management, medical billing, coding coordination, denial management, payment posting, A/R follow-up, credentialing, RCM audits, and specialty billing workflows.
Do you offer a free billing audit?
Yes. You can request a free billing audit to discuss denial trends, A/R issues, credentialing gaps, claim workflow, and reporting needs before choosing a service plan.
Do you sign a Business Associate Agreement?
A BAA can be completed during onboarding when services require access to protected health information.
How do you charge for medical billing services?
Pricing depends on specialty, claim volume, payer mix, current billing problems, service scope, reporting needs, and whether credentialing or denial cleanup is included.
Do you work with Mental Health practices?
Yes. Medex Pro provides focused billing support for Mental Health practices, along with Primary Care and Podiatry.
Can you help with old A/R and denied claims?
Yes. We can discuss denial cleanup, appeal support, payer follow-up, and aging review depending on your current billing data and payer rules.
Should I submit patient details through the website?
No. Public forms are only for business inquiries. Do not submit patient names, insurance IDs, medical record numbers, claim screenshots, or other PHI.
What happens after I submit the contact form?
Our team reviews the request, contacts you for more details, discusses your current workflow, then recommends the next step such as a consultation, audit, proposal, or onboarding call.